FAQs

ANSWERS

Can I use a PIN for debit transactions with my gift card?

Yes, your initial Personal Identification Number (PIN) will be the last 4 digits of your card number. However, you may personalize your PIN through the cardholder website or by calling the number on the back of the card (for more information, see the “Personal Identification Number” section in the Cardholder Agreement below). Note the PIN can only be used for purchases and cannot be used to obtain cash at ATM’s or cash back with a purchase.

Can I use my Card at restaurants or other service industries when I have enough money left on my Card to cover the bill for food or service?

Some restaurants and other service-oriented merchants may factor in an additional 20% (or more) to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available on the Card, it will be declined. Accordingly, you may want to ensure that your Card has an available balance that is 20% (or) greater than your total bill prior to use. Similarly, some hotels chose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel added back to your available balance.

Can I use my Card to pay at the pump at gasoline stations?

The ability to use your Card to pay at the pump will vary by merchant. We recommend that you prepay for gas inside at the register to avoid an authorization hold on your funds for more than the purchase amount.

Can value be added onto my Card after it is purchased?

No, the Card is disposable. It cannot be reloaded. When all value is used, the Card should be destroyed. Do not give your Card to a merchant to destroy.

Do fees apply after my Card was purchased?

No. There are no fees after purchase.

Do I need to register my Card for online, mail or telephone purchases?

Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the cardholder be verified with the Card-issuing bank prior to purchase. If you wish to make online, mail or telephone order purchases, you should go to www.giftcardlab.com/mygift to register your Card. Unless you register your Card in advance, there may be no way an online, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the Card.

Do the funds on my Card expire?

No, the funds on your Card do not expire.

Does my Card expire?

Yes, subject to applicable law, your Card will no longer work when the remaining value is equal to $0 or the “valid thru” date printed on the front of your Card has passed. If funds still remain on your Card after the “valid thru” date, please call 1 (888) 524-1283 to have a replacement Card with an updated “valid thru” date issued and mailed to you at no cost. The balance on the replacement Card will be equal to the balance on your discontinued Card.

How can I check the balance on my Card?

There are three ways you can keep track of your balance: visit www.giftcardlab.com/mygift, or call 1 (888) 524-1283 to make automated balance inquiries 24/7, or track your balance as you spend. Some retailers do not have access to the remaining balance on your Card.

If my Card is lost or stolen, how do I report it?

If your Card is lost or stolen, call Customer Service 24/7 at 1 (888) 524-1283 to cancel your Card as soon as you can. You will need to know your Card number, so be sure to record it in a safe place. You may also be required to provide additional information. If funds remain on your Card, you will be sent a free replacement Card.

What if my purchase is greater than the value available on my Card?

You must advise the merchant how much is available on your Card. The merchant may complete a split tender transaction and charge the Card for the available balance. The remaining amount of your purchase would require another form of payment.

What is a Card and how do I use it?

The Card is a Visa Prepaid Gift Card that can be used to purchase merchandise and services anywhere Visa Debit Cards are accepted. It is not redeemable for cash, except as required by law. It cannot be used at ATMs, for gambling, or at merchants requiring a manual card imprint. Additional restrictions may apply. We also suggest that you write down the Card number and Customer Service number from the back of the Card on a separate piece of paper in case the Card is lost or stolen. The amount of every purchase you make will automatically be deducted from the value on the Card. You should select the “credit” option when making a purchase at any merchant with an electronic terminal.

Where can these cards be used?

Most Visa Gift Cards can be used at any retail location where Visa debit cards are accepted. Note that some financial institutions or service providers will not accept gift cards for bill payment or loan repayment.

Will someone contact me about my order?

In accordance with our compliance guidelines, a representative may contact you to verify for your payment information.