Questions

Answers

Are e-gift cards refundable?

Once the e-gift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-gift card if they call customer service at 1-844-363-8928 or email: support@giftcardlab.com.

Are there any restrictions on purchasing cards?

No, but the card value denominations are preset for all of the brands.

Do these cards expire or have any fees?

Most merchant cards do not have an expiration date or fees. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.

How do I check the status of an order?

You can check the status of an order by clicking My Account in the drop down under your name at the top of the page.

How do I place an order?

You can shop online at any time and pay by using your credit card or debit card.

How is my order delivered?

Your recipient will receive an email or text message that contains a link to their gift card. You will also receive a confirmation email. The link will take them to their personalized gift card. The gift card can either be printed for use at the merchant unless the merchant has specified online redemption only on the brand's page. In some cases they can use the gift card directly from their mobile phone.

What delivery options do you offer?

E-gift cards are delivered via e-mail.

What methods of payment do you accept?

We only accept debit and credit cards from Visa, American Express or MasterCard.

When will my recipient receive their e-gift card?

It can sometimes take up to 24 business hours from the time of purchase to review the order unless you specify a future delivery date.

Where can these cards be used?

Most cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.

Why can’t I buy gift cards for my business from GiftCard.com anymore?

Due to the Card Act, it is currently against federal regulations to use “gift” when referring to business purchases. Therefore, we encourage you to place corporate orders through our incentive site, OmniCard.com.

Will someone contact me about my order?

In accordance with our compliance guidelines, a representative may contact you to verify for your payment information.