Customer Disclosures

Blackhawk Network California, Inc. is licensed in connection with its money services business in various U.S. jurisdictions. Please see below for certain disclosures required by specific states.

COLORADO

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

MARYLAND

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints regarding Blackhawk Network California, Inc. at:
  • Office of the Commissioner of Financial Regulation
  • 500 N Calvert Street, Suite 402
  • Baltimore, Maryland 21202
  • Telephone: 888-784-0136

NEW YORK

Licensed as a Money Transmitter by the New York State Department of Financial Services. If you have any questions or complaints, please direct them to:
Blackhawk Network California, Inc.
6220 Stoneridge Mall Road
Pleasanton, CA 94582
Phone number: 888-633-9434
Unresolved consumer complaints may be mailed to:
New York State Department of Financial Services
One State Street
New York, NY 10004-1417
Fax number: (212) 709-1673
Consumer Help Line at 1-877-226-5697

TEXAS

If you have a complaint, first contact the consumer assistance division of Blackhawk Network California, Inc. at 888-633-9434. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:
In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, TX 78705-4294
Telephone Number: 1-877/276-5554 (toll free)
Fax Number: 512/475-1313
E-mail Address: consumer.complaints@dob.texas.gov
Website Address: www.dob.texas.gov

WASHINGTON

After first contacting Blackhawk Network California, Inc. at (888) 633-9434, if you still have an unresolved complaint you may file it by contacting the Washington Division of Consumer Services: