How does the Visa Gift Card work?
A Visa Gift Card can be used wherever Visa debit cards are accepted. To use the card at a point-of-sale terminal, simply select "credit" and sign the receipt. A Visa Gift Card does not have a PIN, therefore, selecting "debit" will cause the card to be declined. Each time the Visa Gift Card is used, the purchase amount is deducted from the available balance until that balance reaches zero. Once the entire card amount has been spent, it can no longer be used as a method of payment. It can be kept as a keepsake or discarded.

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How much does the Visa Gift Card cost?
The Visa Gift Card costs $5.95. This is the Enrollment Fee, which includes the card design, embossing a name and message on the card and shipping.

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How long does it take for my Visa Gift Card to be shipped?
Your unique, one-of-a-kind Visa Gift Card will generally be printed and mailed within 48 hours. How long your order takes to arrive at the destination depends on the shipping method you select:

Standard Shipping – You should receive your card(s) within 11 to 13 business days.
Expedited Shipping ($24.95 extra) – You should receive your card(s) within 2 to 4 business days.

If you uploaded your own image, please allow an additional 2 to 3 business days for your image to be approved.

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Can I have the Visa Gift Card mailed to a location outside of the United States?
No. We only ship to addresses within the United States.

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Do I have to upload my own photo?
No, you can choose from thousands of pre-selected designs in our Gallery.

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Are there any restrictions on the images I can place on my Visa Gift Card?
Yes, we have restrictions that apply and must be followed to have your card design approved
All submissions must be original and authored by the Entrant.
No URL, Addresses or Phone Numbers
No Depiction of money or dollar value/symbols
No trademarks, service marks, trade names, brands, or copyrighted material of third parties. may be used.
No names or depictions of public figures, public officials, or celebrities may be used.
No personal information, for example, phone numbers, addresses, account numbers or PINs may be used.
No obscene, vulgar, pornographic, profane, or violent statements or images may be used.
No depictions of alcohol, tobacco, firearms, gambling, drug use, or illegal conduct may be used.
No religious, bigoted, racist, or overtly political statements or images may be used.
No defamatory images or statements may be used.

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Can I put a message on the Visa Gift Card?
Yes, you can select from one of several messages to have embossed on the Visa Gift Card, or you can choose to have no message.

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What kind of packaging is the Visa Gift Card mailed in?
The Visa Gift Card is mailed in a standard letter package. You can select from five different themed carriers to send your gift card in. This is offered at check out.

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Is the Visa Gift Card sent to me or to the recipient?
You can send the card directly to the recipient or to yourself so that you can give the gift in person. If you purchase more than five cards on one order or have a single card with a value of more than $100, the card(s) will be mailed to the purchaser’s billing address.

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What forms of payment do you accept for Visa Gift Card orders?
We accept credit cards and debit cards.

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What values can the Visa Gift Card be purchased in?
You may purchase a Visa Gift Card with a value of as little as $10 and as much $250.

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Can I add additional funds to my Visa Gift Card?
No, Visa Gift Cards are non-reloadable.

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Can I use my Visa Gift Card at gas stations, restaurants, online or over the phone?
Yes, however you should be aware your Visa Gift Card may not be accepted at automated gas pumps. You can pay for your gas purchase with the station attendant rather than swiping your Visa Gift Card at the pump.
Some merchants like hotels, restaurants and mail-order companies factor in an automatic tip or additional expenses when using gift cards. These merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, inform the cashier that you wish to deduct a specific amount from the Visa Gift Card and use another form of payment for the balance or tip.
Cardholders can use the Visa Gift Card for online or phone purchases, but will need to be sure the name, address, and phone number on the Visa Gift Card account information is exactly the same as the information given to the merchant. If the information is different, the purchase could be declined. You can check or update account information on our website at www.GiftCardLab.com.

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What if the Visa Gift Card expires before the card value is spent?
We encourage cardholders to use the entire gift amount before the Visa Gift Card expires. Any remaining balance can be returned to you, if requested. Funds are distributed by check within 10 to 12 weeks, less a Card Account Closure Fee deducted from the card balance. The Card Account Closure Fee amount is disclosed on the back of the Visa Gift Card, as well as in the Cardholder Agreement provided with the Visa Gift Card.

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How do I know what the balance is on my Visa Gift Card?
It's easy to keep track of what's left on the Visa Gift Card. Enroll the Visa Gift Card online at www.GiftCardLab.com to view your balance or call Customer Service 24-hours a day using the phone number found on the back of the Visa Gift Card. A merchant will not be able to tell you how much money you have remaining on the Visa Gift Card. Knowing your balance before shopping will help assure that the Visa Gift Card has enough funds available to pay for your purchases.

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Can I make a purchase for more than the amount remaining on my Visa Gift Card?
To make a purchase for more than the amount remaining on your Visa Gift Card, you will need to know the remaining balance on the card and pay the difference with cash, check, credit card or debit card. Some merchants may require that the Visa Gift Card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. You will need to consider this when attempting to use a Visa Gift Card.

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What should I do if my Visa Gift Card is lost or stolen?
If your card is lost or stolen, call our Customer Service Center at 1-888-799-0028 as soon as possible so that the card can be canceled and replaced. As long as the lost or stolen Visa Gift Card is reported immediately, the recipient may not be responsible for any unauthorized charges. After the Visa Gift Card is canceled, we will send a replacement card with the remaining balance, minus a Replacement Card Fee that will be deducted from the card balance. Please refer to the Cardholder Agreement provided with your Visa Gift Card for additional information.

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What is your cancellation or refund policy?
Once your order is placed, you cannot make any changes. If for some reason you need to cancel your order, we will refund your money as long as the full value remains on the gift card. A Card Account Liquidation Fee of $15.00 per card will be removed from the card balance. The $5.95 Enrollment Fee is non-refundable. Please refer to the Cardholder Agreement provided with your Visa Gift Card for additional information.

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How do I activate my card?
The card comes with a Customer ID on the back, unique to each card. Please have this ID and the 16-digit card number and go to www.GiftCardLab.com and select "Activate Card". You can also call us at 1-888-799-0028 to activate your card. We require the Customer ID and the 16-digit card number.

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How do I activate multiple cards in a bulk order?
Before the gift cards can be used, they must be activated. There are two options for activating the cards:

Let Your Recipient Activate the Cards (Highly Recommended)
Each card recipient can activate the card themselves with the information provided in the carrier attached to the card. Make sure you offer your recipients both the gift card and the carrier. They need know the last 4-digits of the Customer ID on the back of the card (the Activation Code). They will not be able to activate the card without this information.

Once the card is activated, the recipient is then offered the opportunity to enter their own address. This is a critical step if the card will be used for online purchases as in many cases the online store asks for a 'billing address'.
This option allows the recipient to check the card balance online at any time.

Activate Entire Order (Supported for Orders of 20 Cards or More)
As the Authorized Purchaser, you can activate all the cards at one time by contacting us. Just email Corporate@GiftCardLab.com and request this service. We may require additional information and will reiterate the limitations of this process when your request is received. Once the cards are activated, we will send you an email confirmation. Please allow 24 hours to complete this service. This is only recommended in cases where the user can be instructed to only use the card in person (not on a website).

This option means that your address and phone number (address all cards were shipped) will be associated with the card. This means that the recipient will not be able to make online purchases as in many cases the online store asks for a 'billing address'.

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